Welcome to ParkAround's Website/App. This Website/App is an online platform through which contracted car parks may offer and promote their products and related discounts. The special discounts are valid for a specific time and quantity. Through the online platform the visitor / user of the website can make use of the above benefits and services by making free online reservations under the conditions described below and which the visitor / user fully and unreservedly accepts.
Make sure that you agree with the following terms, because the further use of and browsing the Website implies explicit and unconditional acceptance of thereof.
The Website ParkAround is owned by ParkAround BV, located at Barbara Strozzilaan 201, 1083HN, Amsterdam, Netherlands (VAT Number: NL852778843B01) hereinafter referred to as the "Company" or "ParkAround".
The entire content of the Website, including pictures, graphics, photos, designs, texts, provided services, is the intellectual property of the Company and / or its contracted companies, and is protected by the relevant provisions of Greek law, Dutch law, European law and international conventions. The names, images, logos and trademarks representing ParkAround and its services are proprietary labels and trademarks of the Company and are protected by Dutch, Greek European and international laws on trademarks and industrial and intellectual property. In every case, their presence and appearance on this Website should in no way be construed as a transfer or granting of license or of right to use them.
For these reasons any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work, or misleading the public is prohibited. Any reproduction, republication, uploading, posting, transmission or transfer or any other use of the Website`s content in any manner or means for commercial or other purposes is permitted only with prior written permission of the Company or any other legitimate holder of those rights.
Through the Website Special Offers may be advertised and promoted that the visitor / member / user of the Website can make use of by making FREE online reservations, under the terms hereof. The Company does not in any way acquire the property of seller; it participates in the process of promoting Special Offers exclusively as a third-party-intermediary.
By making an online reservation through ParkAround, a contractual relationship (legally binding) is created between the user and the car park to which the reservation is made. Upon completion of the electronic reservation procedure,ParkAround acts solely as an intermediary between the user and the car park, forwarding the reservation details to the car park. Accordingly, the Company is not liable to the members / users of the Website for the information contained in the Website or the quality of services provided by car parks or for damages that may arise during the execution or not of the order (see ARTICLE 8. DISCLAIMER hereof).
The services of ParkAround are made available only for personal and non-commercial use. For this reason, the visitor / member / user of the Website does not have the right of reselling, direct linking, using, copying, monitoring (e.g. through spider, scrape software), presenting, downloading or reproducing any content or information, software, products or services available on the Website for any commercial or competitive activity or purpose.
With regard to the terms and conditions of use of the Website`s services and the procedure of making online reservations, the following apply:
ParkAround (or Website): The web site with the distinctive title "ParkAround" and the electronic address https://www.parkaround.gr, which is a platform for making online reservations at contracted enterprises with ParkAround, which reservations may be accompanied by exclusive discounts or privileges in accordance with the terms and conditions hereof.
Contracted Company (or Car Park): The affiliated company (sole proprietorship or company in any corporate form) with ParkAround that operates one or more car parks and which agrees to provide parking spots for reservation through the Website, which may be accompanied by Special Offers.
Electronic Reservation (or Online Reservation or Reservation or Booking): The successful completion of the electronic reservation procedure through the Website by a user, which means the reservation of one or more parking spots at the car park of choice of the user and which is either accompanied by a Special Offer or not. The electronic reservations are FREE of charge.
Completed Reservation: The online reservation that is successfully completed by the showing up and parking of the vehicle of the reservation at the car park and which is accompanied by the provision of services according to the terms and conditions of the reservation.
Member: The visitor of the Website, who in order to make use of the services of the Website and to use the Special Offers signs up on the Website by creating a personal account, through which the member has the opportunity to make FREE of charge online reservations. By signing up the visitor becomes a member of ParkAround and is bound by the terms thereof. Only adults (over 18 years of age) can sign up as members to the Website.
User: Every member of the Website who makes use of the Website`s services.
Recipient of the Reservation (or Recipient): The recipient of the Reservation who is determined by the user during the online reservation process by providing his/her name or the vehicle reg. number. The recipient may be the same person as the User by stating his/her name as the recipient`s name or stating his/her vehicle reg. number. The recipient goes to the car park in order to receive the foreseen benefits and service under the terms and conditions of the reservation.
Arrival Date / Arrival Time / Exit Date / Exit Time/ Vehicle Reg. Number (or Vehicle): Every reservation is valid for a specific date and time of arrival and for a specific Vehicle. According to the agreement of ParkAround with the car park the Vehicle of the reservation may correspond to a specific parking spot that is made available to the Recipient on the Date and Time of Reservation.
Booking Code: The unique code that is being generated with every Reservation through the Website/App.
Parking / Completion of Reservation: Upon parking the Vehicle of the Recipient on the Date / Time of Reservation at the car park, the Recipient is required to give their name to the attendee of the car park, as well as state that they have made a reservation in their name or Vehicle through ParkAround, in order to be able to receive the products / services / benefits corresponding to the reservation as well as the discount in case that the Reservation is accompanied by a Special Offer. In case that the Recipient neglects to timely inform the car park staff that the reservation has been made through the Website, the car park reserves the right to reject it and/or charge the parking with different rates.
Reservation Modification: The user, after reserving a parking spot, has the right to modify the i) name, ii) arrival time iii) exit time and/or iv) Vehicle Reg. Number. Modifying a reservation can only take place until the time of the arrival at the car park and does not incur any fees for the users.
Cancellation of the Reservation by the User: The user, after making a reservation, has the right to cancel. Cancelling a reservation can only be done until the time of the arrival at the car park and does not incur any fees for the users.
Cancellation of the Reservation by the car park or ParkAround: In some extreme cases, where a car park is full unexpectedly or does not allow the ParkAround’s reservations services, in cases of private hires or it is closed due to force majeure, the car park in question or ParkAround has the right to cancel any reservations informing the user in a reasonable amount of time until the date and time of the reservation. In this case, ParkAround sends a special dedicated email to the user informing him about the cancellation and the reason cited by the car park. The car park or ParkAround may alternatively communicate with the user via phone using the number stated by the user when registering or reserving. In addition, the car park may cancel a reservation of a certain user if he is considered as undesirable because of previous repeated incidents of No-show at the car park. In the case of a cancellation from the car park or ParkAround within 1 hour before the arrival time, and only when the reservation has taken place atleast 4 hours prior to the arrival time, ParkAround offers extra loyalty points to the users according to the 10th point of the Loyalty Club’s terms.
Late Arrival / Arrival with a different Vehicle Reg. Number: In case that a) the Recipient of the reservation arrives at the car park after half an hour from the arrival Time of Reservation (Late Arrival) and/or b) the recipient arrives at the car park on time but with a different Vehicle than the one stated on the reservation (Vehicle Reg. Number) the car park reserves the right to deny at its sole discretion to provide the services of the reservation, or the corresponding special offer accompanied by it.
No show: The online reservation that has not been canceled and the vehicle that was made for does not park at the car park under the terms and condition of the reservation, i.e. within half an hour from the scheduled Time of Arrival on the date of the reservation. The No Show does not incur any fees to the user or recipient of the reservation. The user is informed via e-mail of any no show incident that concerns them. In case of any objection on their part the user has the right to communicate with the Website via e-mail. In order for the car parks to protect themselves and minimize the No Show incidents and to be able to best serve the members of the Website, repeated instances of no-show, i.e. three (3) no shows within six (6) months shall result in the deletion of the User as member from the Website. In case of violation of the terms hereof, the Company has the ability and the right to trace the Users IP address and, if necessary, contact their Internet Service Provider (ISP). In addition, each car park may follow its own policy on the management of incidents of no show, which may be stricter than the policy of the Website. Therefore, each car park reserves the right to cancel the reservation of a user if they have exceeded the number of no shows specified in its respective policy.
The visitor / member who makes use of the web pages and services of ParkAround agrees to use the Website in accordance with the provisions of the Greek, Dutch and European law and the principles of morality. Namely, they shall not use it for the creation or /and transmission of any false, inaccurate or misleading, unlawful, harmful, obscene, defamatory, threatening or blackmailing content, content that is a violation of the privacy of another person, may cause harm to minors in any way, suggests or is connected in any way to child pornography, attacks social minorities, populations and racial characteristics, content that they are not entitled to disclose according to the law or the contractual or administrative relationships (such as inside information, proprietary and confidential information learned or disclosed as part of labor relations or that is covered by confidentiality agreements), content that infringes any industrial or intellectual property rights, contains software viruses or willfully or inadvertently breaches the existing Greek, Dutch and EU legislation and provisions thereof, content that may harass any third party in any way, or that is used for the collection or storage of other users personal data.
The visitor or member who makes use of the pages and services of ParkAround assumes responsibility for any damage caused to the Company by improper or unlawful use of the services. In case it comes to the Company`s attention that a member uses some content in one of the above indicative ways, the Company reserves the right to automatically delete the member without any notice and proceed to take any action provided for by law and the relevant provisions. Each member is also responsible for maintaining the secrecy of their account to prevent any malicious use by third parties.
ParkAround maintains a record of the email addresses of users / members of the Website in order to send automated e-mails that are directly related to the services of the Website (such as account creation e-mail, confirmation / change / cancellation of reservation e-mail, email regarding the status of the loyalty reward points etc.) as well as newsletters. In the case of newsletters the user / member may choose, if they wish so, to receive them or not, and if they have chosen not to receive newsletters they can be deleted from this service using the relevant unsubscribe link provided in each newsletter sent or through the respective link on their profile settings on the Website/App. ParkAround reserves the right to delete any recipient without justification.
ParkAround may send e-mails for the following purposes (the list is not exhaustive):
After sign-up of a new member or change of the membership account on the Website.
Upon completion of the online reservation for informative purposes or / and as a reminder of the reservation details.
As a reminder of the services offered.
For the postage of critical information regarding the processing of transactions (reservation details, cancellations etc.).
For information purposes (newsletter).
For promotion purposes.
In order to propose services related to ParkAround.
ΓTo encourage visitors / users / members to fill out questionnaires or inform the Company about how satisfied they were with the services of ParkAround and contracted car parks.
ParkAround also keeps a record of the telephone numbers given by the users of the Website/Application and the callers of ParkAround's call center for sending SMS or messages from platforms such as Viber. Such messages directly concern services of the Website / Application (such as mobile phone verification process, important communications about user bookings, etc.). Additionally, informational messages about ParkAround services may be sent or on behalf of third parties (eg co-operating car parks). In the case of informative messages, the user / member can choose whether or not they wish to receive them during the registration process, within the management of their profile within the Website or by sending an email to firstname.lastname@example.org . ParkAround reserves the right to delete any recipient unreasonably.
In case a user does not wish to receive anymore emails of any kind, he/she must request the deletion of his/her profile at ParkAround by sending a relevant request to email@example.com or in the profile settings page through the Website/App.
The Company shall not be liable to the members for the quality of services provided by contracted companies or damages that may arise during the execution or not of their parking. The existing contractual relationship governs the contracted parties and in this case the users of ParkAround and the contracted companies, and only them. Under no circumstances, including negligence, shall the Company be liable for any damage suffered by the member or visitor of the Website from the use of pages, services and options of ParkAround on their own initiative and having knowledge of the terms hereof.
Please note that ParkAround accepts no responsibility regarding the products / benefits / services promoted through the online reservations and Special Offers that may accompany them, for which solely responsible towards the Recipient is the respective car park. Indicatively and not restrictively, ParkAround is not responsible for the quality, the properties and the individual specifications of the products / benefits / services of car parks, including any legal or actual faults and for the manner and time of delivery to the Recipients.
ParkAround does not guarantee that the pages, services, options and contents of the Website shall be offered uninterrupted, error free or that errors will be corrected. Furthermore, it does not guarantee that the same or any other affiliated websites or servers through which these are made available to the members of the Website and its visitors are free from "viruses" or other harmful components. It does not guarantee in any way the correctness, completeness and / or availability of the contents, pages, services, options or their results. The cost of any corrections or services is borne by the member or visitor / user of the Website.
In providing the services of the Website, the information disclosed is based on information provided by the car parks. For this reason, the car parks have access to the Special Management Website through which they are fully responsible for the renewal of all Special Offers and other information such as product specifications / benefits / services, which appear on the Website ParkAround. Although the Company makes every effort for the proper operation of the Website`s services, it can neither confirm nor guarantee that all information is accurate, complete or correct, nor can it be held responsible for any errors (including obvious and typing errors), any interruptions due to (temporary and / or partial) out of service, repair works, upgrade or maintenance of the Website or from any other cause), inaccurate, misleading or untrue information or non-delivery of information.Each car park is responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including Special Offers and availability) displayed on this Website. The Website does not constitute and should not be considered a medium of recommendation or endorsement of the price, the service level or rating of any contracted car park.
To the extent permitted by law, neither the Company nor any of its associated companies, online associates or others involved in the creation, sponsoring, promotion or in any other way provision of the Website and its contents, are liable for (i) any penal, special, indirect or consequential loss or damage, any loss of production, loss of profit, loss of revenues, loss of contract, loss of or damage to goodwill or reputation, loss of right to compensation, (ii) any inaccuracy relating to the (descriptive) information of car parks (including prices, availability and ratings) provided on the Website, (iii) services or products offered by the car parks, (iv) any (direct, indirect, consequential or penal) damages, losses or charges actually suffered or paid by the members, pursuant to, arising from or in connection with the use, inability or delay in the use of the Website, or (v) for any (personal) injury, death, damage of personal property or other ( direct, indirect, special, consequential or punishable) damages, losses or costs suffered or paid by the members, either due to (legal) acts, errors, breaches, (gross) negligence, intentional misconduct, omissions, non-performance, false statement, tort or strict liability or responsibility of the car parks or liability assigned (fully or partially) to the car park (its employees, management, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond the control of the Company.
These cases are illustrative and do not represent an exhaustive list of all instances of non-liability of the Company.
Only users who have made use of the services of car parks through the website are entitled to submit comments, reviews and ratings on the car parks.
A user gains the right to write its review after 48 hours from the time of reservation and provided that the reservation was not canceled or was a no-show.
The comments / reviews that do not violate the present terms can be published up to 10 days from the date of their submission.
The users' comments and reviews (a) can be posted on the website, (b) can be used and submitted (in their entirety or part thereof) by the Company in social media platforms, newsletters, special promotion platforms, applications and other media belonging to, hosted, used or controlled by the Company.
ParkAround does not bear any responsibility for and does not endorse the content of the comments submitted by users. Every user must comment and rate in a decent manner. The Company reserves the right to adjust, reject and delete comments at its own discretion with the aim to protect its members and affiliated companies from any non truthful, malicious and / or insincere reviews (positive or negative).
More specifically, the Company may not allow comments / reviews or specific parts thereof if:
They are written in capital letters or roman characters (greekglish) or contain so many misspellings that it makes it difficult or unpleasant to read or they are written in a language other than Greek or English.
Their content is insulting, threatening, defamatory, offensive, obscene, scandalous, inflammatory, threatening, false, racist, pornographic or anything else that could be perceived as illegal, to be raising legal liability or otherwise violating the law.
They contain non decent expressions and / or expressions with ironic references.
They attempt to advertise the car park or other websites, services or products.
They do not contain any substantial comment / review on the car park, i.e. they do not state with sufficient clarity either the positive or negative aspects of the services received in order to give useful information to the other members of ParkAround and do not give the opportunity to the car parks to answer to specific issues.
They contain references or are written with the aim to comment on or respond to the review of another user or to provoke its response or they contain references to other reviews.
They contain references to natural persons.
They describe incidents of controversy between customers and / or members of the staff or report incidents of unlawful actions or other events involving staff members or customers, which cannot be proved.
They include case reports or occurrences of suspected major health concern with reference to specific elements that cannot be proved.
They are written for any other purpose than to describe and comment on the user's parking experience and / or service at the said car park and / or refer to other car parks and / or indicate that the author did not park at the car park or contain references to people who have a professional relationship to the car park or to other persons who visited the car park at the same time as the user writing the review did.
They present a significant discrepancy between the text and the ratings accompanying the review.
They report false prices or objective elements of the car park that do not correspond to reality, if this is brought to the attention of the website administrators after a relevant briefing by the legal representatives of the firm.
The Company does not bear any responsibility for and does not endorse the content of the reviews / critiques submitted by its members.
In case a User submits a review with low rating, the Company might request from the User to justify the review. If the User provides no justification or a justification in bad faith the Company will delete the review.
Car parks have the option, if they choose so, to reply to all public reviews.
If not specifically requested, the Company does not wish to receive any confidential, secret or proprietary information or other material from the members through the website for any of its services, by e-mail or otherwise. Any information or material submitted by its members and which has not been expressly requested by the Company as confidential, shall be deemed not to be confidential, secret or exclusive. The Company has the right to use, reproduce and disclose such material without any restriction. This material does not include the personal data of the member.
The members guarantee to the Company that the material / information they post on the website does include and does not infringe registered trademarks, logos or material protected by copyright of any natural or legal person.
The Company applies a Customer Loyalty Program (hereinafter referred to as "CLP") through which the users of the website may collect loyalty points and gain extra discounts at car parks that participate in this program.
Collection of points: The user may collect loyalty points in the following way:
For ever 1€ parking cost in a Completed Reservation the user earns 5 points
First reservation of a friend following the invitation by the user through the website = 3€ credits for the user and 3€ credits in total for the invited friend (prerequisite is that the invited friend makes its first reservation and successfully completes it within 90 days from receiving the invitation)
Loyalty points for a reservation are credited after up to 48 hours from the time of the reservation.
In case a reservation is canceled by the car park or the administrators of ParkAround the points are not credited.
In case a reservation is canceled not by initiative of the user and within 1 hour from the time of reservation - provided that the reservation took place at least 4 hours prior to the arrival time of the reservation - 100 points shall be credited to the user as compensation.
Deduction of points:
If the reservation of a user is identified by the car park as a no-show then 100 points shall be deducted from the user. This policy aims to reduce the no-show incidents that harm the car parks.
Deletion of points:
If a user is declared inactive, then its points are reset. A user is characterized inactive when it has not made any online reservation that has been completed through the user's visit to the car park or has not written a review on ParkAround for a previous online reservation in more than 6 months.
Loyalty points can only be redeemed in car parks that participate in the Customer Loyalty Program of ParkAround. When the user has collected enough points they can convert them to credits and can be redeemed to gain a additional discount on the "Payment Step" of the booking process. The exact points to credits ratio is being defined on the Profile page of the Website/App. In case of a reservation that is accompanied by a special offer (% discount), when the user pays at the car park, first the special offer discount is deducted from the user's account and then the relevant discount from loyalty points is applied.
Return of credits:
In case that the user has redeemed its credits and then its reservation is canceled the credits redeemed are returned to the user's account.
Discount coupon value return in credits:
In case a new user has redeemed a discount code (discount coupon provided by the Company to third party services for advertising purposes) and the reservation is canceled then the discount coupon is valid again for future use
Transfer of points/credits:
The transfer of loyalty points or credits among the users of the website or between two accounts of the same user is not possible.
The discount from loyalty points/credits cannot be combined with discount coupons from third party services.
E-mail addresses of a user's friends that were entered into the website within the framework of the Customer Loyalty Program are not disclosed to third parties nor are they used for other promotional purposes.
The company reserves the right to remove or to reset a user's loyalty points/credits if it finds out that these points were collected through malicious methods.
These Terms and Conditions and any amendment or alteration thereto shall be governed and supplemented by the Greek law, Dutch law, European Union law and relevant international treaties. Any provision of the above terms that is contrary to the law, ceases automatically to be valid and is removed from the present, without affecting in any way the validity of the remaining terms.The present constitutes the entire agreement between ParkAround, the visitors / users and its members and binds only them.No change to these terms should be taken into account and be part of this agreement, unless expressed in writing and incorporated herein. The Company reserves the right to unilaterally amend or update these terms according to its needs and common practices. The courts of Athens have jurisdiction over any dispute arising.
When a reservation takes place at the following car parks those additional terms & conditions also apply into the Reservation.
Date of last revision: 26/07/2019